Privacy Policy
Effective March 19, 2026
Introduction
This Privacy Policy explains how REAK INFOTECH LLP ("we", "our", "us") collects and uses information through ReceptionMonk.
1. Information We Collect
Account Information
- •Name
- •Email address
- •Business details
Communication Data
- •Call logs (metadata only, unless explicitly enabled)
- •OTP transactions
- •Timestamps and delivery status
Technical Data
- •IP address
- •Device/browser information
- •System logs
2. Purpose of Processing
We process data to:
- ✓Deliver OTP and communication services
- ✓Maintain platform security
- ✓Prevent fraud and abuse
- ✓Provide support and service improvements
3. OTP & Sensitive Data Handling
- •OTPs are ephemeral and stored temporarily
- •We do not permanently store OTP content beyond operational necessity
- •OTPs are used strictly for authentication purposes
4. Data Sharing
Commitment: We do NOT sell personal data.
We may share data with:
- ⇄Telecom providers and VoIP carriers
- ⇄Cloud infrastructure providers
- ⇄Law enforcement when required under Indian law
5. Data Retention
- ⏱Account data: retained while account is active
- ⏱Logs: retained for security and compliance
- ⏱OTP data: short-lived and automatically deleted
6. Data Security
We implement reasonable security practices including:
- 🔒Encryption in transit
- 🔒Access controls
- 🔒Monitoring for abuse
Note: However, no system is completely secure.
7. User Rights (India)
You may:
- →Request access to your data
- →Request correction or deletion
- →Withdraw consent where applicable
Contact us at [email protected]
9. Children's Privacy
This service is not intended for individuals under 18.
10. Legal Compliance
We comply with:
- ⚖️Information Technology Act, 2000
- ⚖️Applicable telecom and TRAI regulations
- ⚖️Emerging provisions under Digital Personal Data Protection Act (DPDP), where applicable
11. Changes to Policy
We may update this Privacy Policy periodically.
12. Contact
REAK INFOTECH LLP
269, 2nd Floor, Napier Town
Jabalpur, Madhya Pradesh, India – 482001
Jabalpur, Madhya Pradesh, India – 482001
Email: [email protected]