ReceptionMonk™ Terms of Service – User Agreement
Effective October 27, 2026
Introduction
These Terms and Conditions ("Terms") govern your access to and use of ReceptionMonk™ ("Service"), operated by REAK INFOTECH LLP, located at:
By using the Service, you agree to these Terms and our Privacy Policy.
1. Description of Service
ReceptionMonk is a cloud-based business phone and AI receptionist platform. Depending on your plan, the Service includes:
- •Business phone numbers and cloud calling (VoIP)
- •An AI voice receptionist that answers and handles calls
- •IVR menus, call routing, and extensions
- •Call recording, voicemail, transcription, and AI call summaries
- •Web dashboard and mobile apps for calling, call logs, contacts, and analytics
- •SMS, WhatsApp messaging, and OTP authentication
2. Eligibility
You must be at least 18 years old, legally capable of entering into a binding agreement under Indian law, and using the Service for a business purpose.
3. Account Responsibilities
- •You are responsible for maintaining account and SIP credentials
- •All activities under your account, including by users you add, are your responsibility
- •You must provide accurate and up-to-date information
4. KYC Verification
- •Telecom regulations require us to verify your identity and business before activating phone numbers
- •You must submit accurate and valid KYC documents
- •We may refuse, suspend, or terminate the Service if KYC is incomplete, rejected, or found to be false
5. Acceptable Use
You agree NOT to:
- ✗Use the Service for spam, fraud, or illegal activities
- ✗Send unsolicited calls, SMS, WhatsApp messages, or OTPs without the recipient's consent
- ✗Engage in robocalling, phishing, or harassment
- ✗Use the AI receptionist to impersonate a person or mislead callers about who they are speaking to
- ✗Misuse telecom infrastructure or violate TRAI regulations
- ✗Attempt to disrupt or reverse-engineer the Service
6. Call Recording, AI, and Caller Consent
Calls handled through the Service are recorded by default, and may be answered, transcribed, and summarised by AI. As the business using the Service, you are solely responsible for:
- •Informing your callers that calls may be recorded and may be handled by an AI assistant, for example through a greeting or announcement
- •Obtaining any consent required by law from callers and contacts before their data is recorded or processed
- •Having a lawful basis for the caller and contact data you store in the Service
- •Handling requests from your callers about their data, with our assistance where needed
7. AI Features
AI features, including the AI receptionist, transcripts, summaries, and lead capture:
- •Can produce inaccurate, incomplete, or unexpected responses
- •Depend on the instructions, prompts, and business information you configure, which you are responsible for
- •Should not be relied on for legal, medical, financial, or emergency advice, or for decisions with serious consequences without human review
- •Are provided using third-party AI providers, which may change over time. These providers do not use your data to train their own models
8. Use of Data to Improve Our AI
- •You grant us permission to use call recordings and transcripts, with names, phone numbers, and other direct identifiers removed or masked, to train and improve ReceptionMonk's AI
- •We never sell, rent, or share this data with advertisers or business partners
- •You can opt out at any time by emailing [email protected]
9. SMS, WhatsApp & OTP Compliance
You are solely responsible for:
- •Obtaining recipient consent before sending OTPs, SMS, or WhatsApp messages
- •Following DLT registration, sender ID, and template rules under TRAI regulations
- •Following WhatsApp Business and Meta messaging policies
- •Ensuring a lawful purpose of communication, and complying with the IT Act 2000 and applicable telecom laws
10. Phone Numbers
- •Phone numbers are provided through our licensed telecom partners and are assigned to you for use with the Service. You do not own them
- •Number availability and porting are subject to telecom partner and regulatory rules
- •Numbers may be released and reassigned after your account is closed, terminated, or suspended for non-payment
11. No Emergency Calls
The Service does not support calls to emergency services (such as 112, 100, 101, or 108). Always use a regular mobile or landline phone for emergencies.
12. Third-Party Dependencies
Our Service depends on telecom operators, AI providers, messaging platforms, and infrastructure providers.
We are not liable for:
- ○Call failures, call quality issues, or delivery delays
- ○Network or third-party service outages
- ○Changes or restrictions imposed by telecom authorities or third-party platforms
13. Plans, Wallet & Payments
- $The Service is prepaid. Plan fees, renewals, and usage beyond your plan's included limits are charged from your wallet balance
- $You are responsible for keeping enough wallet balance. We may suspend the Service if your balance is insufficient, and resume it once the balance is restored
- $Promotional and signup credits are non-refundable and non-transferable, cannot be withdrawn, and may expire as stated in the offer
- $All payments are non-refundable unless stated otherwise
- $Prices are exclusive of applicable taxes, which are added to invoices
- $Pricing may change with prior notice
14. Data Ownership
- •You retain ownership of your data, including recordings, transcripts, contacts, and messages
- •You grant us a limited license to process your data to provide, secure, and support the Service, and to improve our AI as described in section 8
15. Data Retention
- •Call recordings, transcripts, and contacts are kept while your account is active and deleted within 365 days of account closure
- •OTPs are stored temporarily for security and verification purposes
- •Billing, tax, KYC, and security records are kept as required by law
- •See our Privacy Policy for full details
16. Service Availability
We strive for high uptime but do not guarantee uninterrupted service.
We may suspend services for:
- •Maintenance
- •Security issues
- •Legal compliance
17. Suspension & Termination
We may suspend or terminate your account if:
- !You violate these Terms
- !Your wallet balance is insufficient or payments fail
- !KYC is incomplete, rejected, or false
- !Required by law or regulatory authority
- !Your usage poses risk to infrastructure or other users
18. Limitation of Liability
To the maximum extent permitted under Indian law:
- •We are not liable for indirect or consequential damages, including lost business, missed calls, or lost leads
- •Liability is limited to fees paid in the preceding 3 months
19. Indemnification
You agree to indemnify REAK INFOTECH LLP against claims arising from:
- •Misuse of the Service
- •Violation of telecom, IT, or data protection laws
- •Unauthorized communications
- •Recording or processing caller data without required notice or consent
20. Governing Law
These Terms are governed by the laws of India. Jurisdiction shall lie in Jabalpur, Madhya Pradesh.
21. Changes to Terms
We may update these Terms. We will notify you of material changes by email or in the dashboard. Continued use after changes take effect constitutes acceptance.